Create a structured record for complaints, disputes or claims involving gold jewellery and other gold products. Keep the customer's allegation, supporting information, current status and resolution separate.
A claim can involve several different questions: what the customer says happened, what records show, what was physically observed and what remedy was offered. Keeping these separate makes the case easier to investigate.
The tracker is intentionally neutral. It does not automatically classify a claim as valid or invalid and does not assign blame. The business can document evidence and its final decision separately.
Yes. Choose Repair concern and record the original intake and handover references.
Yes. The claim amount is optional.